Housing and Basic Needs
BC Family Benefit / CRA Benefits
Income-tested family benefits and tax-related supports for families with children.
https://www.canada.ca/benefits
BC Housing
Provide information about affordable and subsidized housing; the housing registry, applications and housing resources, and rental assistance program, help with rent.
https://www.bchousing.org/housing-assistance
or Call Toll free 1-800-257-7756.
Anney’s Closet at 1621 Island Highway, Colwood
Address material poverty by assisting families in difficult transitions to set up a stable comfortable home. Anney’s Closet stocks gently used household goods and furniture and families can self-select essential household goods, at no cost. Phone 250-812-5768.
211 British Columbia Provides help finding community programs and family resources, for eg.,click the link below for the Greater Victoria Food Share, and other information for housing, child care, financial assistance, health and community services. https://bc.211.ca
Goldstream Food Bank at 761 Station Avenue in Langford Provides families with food, at no cost; Serves the working poor, single parents, seniors etc. Call 250-474-4443 for schedule of hours; goldstreamfoodbank@gmail.com
Westshore Food Share Provides a network of food-rescue and distribution programs that strengthen food security in the Westshore. Free food is available on Fridays for pickup at 510 Mount View Avenue, Colwood in the car park area at the Church of the Advent. Click the link for more info: https://allevents.in/victoria/west-shore-food-share-free-food/200029032512906
Soroptimist Victoria Westshore Society – Food Security Volunteers work to alleviate food insecurity for families in the Westshore by assembling and distributing food boxes of fresh and frozen food for families who don’t have the means to attend the local food bank during the day i.e., working single moms and others. They also provide services and educational advancement for women and girls i.e., education awards and mentoring for leadership. Click the link: victoriawestshore@soroptimist.net
BC Government Child Care Information and Young Parent Program
The BC government provide parents who are under the age of 25 may qualify for help to cover the cost of child care, while they finish high school, for up to $1,500 (per month per child).
Child Care BC
Provide child-care information, finding licensed care and fee reduction/assistance programs; also includes a Child Care Benefit i.e., a monthly payment to help eligible families with the cost of affordable, quality, inclusive child care. Click the link: https://www2.gov.bc.ca/gov/content/family-social-supports/caring-for-young-children
Child Care Resource and Referral
A Child Care BC program provides a list of childcare providers for families in their specific neighborhood. Click the link:
Children’s Health Foundation of Vancouver Island at 345 Wale Road Colwood B.C.
The CHF are invested in the health of Island kids, and that families have access to the health care they need; working with Island Health (https://www.island health.ca) operates and fund various health care services, including primary care through doctors and nurse practitioners, health and social care professionals who support clients’ physical, social and emotional wellbeing. Click the link: https://www.islandkidsfirst.com
Island Health Services and Locations are listed at https://Islandhealthcare.ca
Best Babies Program at the West Shore Health Unit, 345 Wale Road BC Provides support services to pregnant families and their newborns up to 6 – 8 weeks of age; prenatal education, health nutrition; infant care; weekly group sessions with Public Health Nurse, Dietician, Dental Hygienist, BGC Youth/Family Counsellor. Click the link: bestbabies@bgcsvi.org
Westshore Health Unit at 345 Wale Road Colwood B.C.
Provide public health services: health promotion, disease prevention, intervention, and support services for children, youth and families in the West Shore: pregnancy, early parenting support, hearing, speech and language etc. Phone 250-519-3490.
West Shore Child, Youth & Family Services Society at 345 Wale Road Colwood B.C.
-Provides health care services for counselling, youth/family support and community based services, team-based primary care through doctors and nurse practitioners; health and social care professionals who support clients’ physical, social, and emotional wellbeing. They also provide trauma informed healthcare to the underserved populations and families of the Westshore -Colwood, Langford, Highlands or Metchosin. Click on the link: https://www.islandkidsfirst.com
Boys and Girls Club at 345 Wale Road Colwood B.C.
Provide Youth and Family services, programs for youth - Licensed Before and After School Care, Youth Justice Services, Education and Youth Programs.
Westshore 250-216-9583 Metchosin 250-661-7438 Langford 250-384-9133
Island Metis Family Community Services at 345 Wale Road Colwood B.C. Provide programs that promote child safety and family wellness; skills, training, employment, postsecondary (STEPS); information and support re culture, heritage, language, education, early years K-12; Elders & Veteran Wellness, Health, Housing, Mental Health, Harm Reduction, Sports, Women and Gender Equity Youth programs, and more;
Phone: 250-391-9924
Ministry of Children and Family Development at 345 Wale Road Colwood B.C.
MCFD funds six service categories for families, including services related to early childhood development, services for children and youth in need of support, child and youth mental health services and youth justice services.
Phone 1-877-387-7027 Local: (250) 387-7027
Sooke Family Resource Society at 345 Wale Road Colwood B.C.
Serving the Westshore and Sooke area, provide family support, parenting resources, early years and community programs. Contacts: https://www.sfrs.ca and Phone: 250-642-5152)
Moms and Mentors Society located in the West Shore
Mentors are respectful and compassionate volunteers who participate in Mentor Training and are committed to engaging in supportive relationships with moms and their children i.e., providing friendship, guidance, parenting support; promoting literacy and education, hosting a scholarship program, free family activities, and partnering with other service clubs and key agencies advocating for Moms and Mentors. For those wanting to volunteer, there's mentor training, as well as opportunities for Contact: Phone: 250-986-2549 or email momsandmentors@outlook.com https://www.momsandmentors.ca
1 UP Victoria Single Parent Resource Centre located in Saanich
Provide support and multiple programs for single parent families . A Moms and Mentors program is also available, originally based on the Moms and Mentors Society program, Westshore.
Phone: 250-385 1114 https://www.singleparentvictoria.ca
Victoria Native Friendship Centre in Victoria - 231 Regina Avenue, Victoria, BC
Promote the traditional values, culture, and well-being of urban aboriginal people by strengthening individuals, family and community; they provide family services, addiction-related services, early childhood and youth services, and aboriginal early intervention services. Contact: Phone 250-384-3211
Victoriawestshore@soroptimist.net
Thrive in Victoria and surrounding areas:
Social service professionals provide service to children, youth and families with developmental disabilities Phone 250 383-4821
West Shore Parks & Recreation
Affordable recreation, family programs, swimming and community activities. Click on the link:
https://www.westshorerecreation.ca
Greater Victoria Public Library
Free library services, internet/computer access, literacy and family/children's programs. Click on the link: https://www.gvpl.ca
Island Health – Automated Attendant Directory for local hospitals,
Royal Jubilee Hospital, Victoria General Hospital, Queen Alexandra Center for Children’s Health etc. Click on the link: https://www.islandhealth.ca Phone: 250-519-5300
Health Link BC (Nurses Line) Nurses are Health Services Navigators available 24 hrs. to assist with health related questions; physical therapists, nutritionists are available Mon – Fri. 9-5pm. Pharmacists are available outside of business hours for medication related questions etc. Phone 811
School District 62 Continuing Education located at 798 Goldstream Avenue, Langford. For information re programs and services for parents and students attending elementary and secondary schools, and adult education in the West Shore and Sooke.
Phone 250-391-9002
Adult Education: School District 62, Westshore at the John Horgan Campus: 798 Goldstream Ave., Langford BC.
-For those interested in working on your BC Adult Graduation Diploma (BCAGD) or BC Secondary School Graduation Diploma (Dogwood Diploma);
-Improve your literacy and numeracy skills
-Upgrade courses for post-secondary transfer credits
-English as an Additional Language (EAL) courses to enhance language proficiency
Contact online@sd62.bc.ca
Phone: 236-475-4949
Belmont Secondary School located at 3041 Langford Lake Road, Phone 250-478-5501
Royal Bay Secondary School located at
3500 Hesjedal Way, Victoria BC V9C0J6 Phone (250) 474-2377
Camosun College Student Navigators - work with students who might like information for upgrading re their application, accessing their transcript etc. Phone: Camosun College
Camosun College, Interurban Campus
Contact: Phone 370-3000 camosun.ca
Royal Roads University Langford located at 798 Goldstream Avenue, Langford
Contact: 250-475-4949
Work BC
Employment counselling, training, job search help, education and financial supports for eligible clients.
Click on the link: https://www.workbc.ca
BC Family Benefit / CRA Benefits
Income-tested family benefits and tax-related supports for families with children. Click on the link:
https://www.canada.ca/benefits
Drug and Poison Information: Call 911 for emergency. Provide help and information re overdose/ excess medication errors, biological toxicity i.e., mushrooms, household chemical etc
Phone 1-800-567-8911
Crisis Centre BC For immediate access to barrier free, non-judgmental support i.e., crisis support and suicide prevention resources. Call the BC Crisis Line at 1-800-784-2433 or Dial 988 or https://www.crisiscentre.bc.ca
Westshore Women’s Transition House Society
Provide safe transitional Housing in the Westshore for women and gender diverse people leaving violence Call 250-385-6611.
Westshore Women's Transition House also works in partnership with the Victoria Women’s Transition House Society
Contact: http//www.transitionhouse.net Phone 250-592-2927
Help Starts Here -Listings for mental health, depression and substance use services in BC. Information for maintaining health, stress management; articles re emotional support, and mental health resources. Click on the link: https://helpstartshere.gov.bc.ca
The Foundry Free/low-barrier mental health, substance-use, physical health and social support for youth and young adults. Click on the link: https://foundrybc.ca
Pacific Centre Family Services Association
PCFSA provides a range of counselling and social services for residents across South Vancouver Island. These include work with isolated seniors, individuals addressing family violence, youth outreach and email counselling, youth gang and exploitation prevention and intervention, family and couples counselling, counselling to address substance use, mental health counselling, and trauma therapy.
The Westshore Community Health Centre (WSCHC) is a multidisciplinary primary care center also operated by Pacific Centre Family Services Association (PCFSA) which is designed to bring low-barrier, trauma-informed coordinated healthcare to the underserved populations of the Westshore and their families.
Located at 324 Goldstream Avenue in Colwood.
Contact 250-478-8357; Email pacificcentre@pcfsa.org or www.pacificcentrefamilyservices.org
Island Health: Addiction Care – for those who want to reduce, stop or more safely use alcohol or drugs; who need help with withdrawal or finding treatment; or have concerns about their own or someone else’s substance use. Call 1-888-885-8824; 9 am – 730 pm, 7 https://www.islandhealth.ca
Alcoholics Anonymous Help Line-
Provide support for those who think they have a problem with alcohol and would like to speak with a sober member of Alcoholics Anonymous. Support is available through fellowship sharing experiences, strength and hope. Click on the link:
https://www.aavictoria.ca Phone: 250-383-0415 during office hours, or 250-383-7744 (24 Hours)
South Vancouver Island Narcotics Anonymous The 24 hour helpline is 250-383-3553. For information, support, resources, location and times of meetings, Contact: Phone: 250-383-7744 https://www.svina.ca.
Gambling Support Line
Provide support and services on line, Contact:
Phone: 1-888-795-6111
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